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Survey FAQ PDF Print E-mail
Below are the answers to frequently asked questions:
How do I create new survey?

At first create a new category for the survey. Choose 'SurveyForceDeluxe->Categories' menu item, press 'New' button, input category name and description (optional). Press the 'Save' button. After that click on new category name to view surveys for that category. Next press the 'New' button to create a new survey and do the following:
- input name for future survey;
- input survey description (introductory text to be displayed on first survey page);
- select background picture for survey;
- select category for survey;
- select language;
- input expiry date for survey;
- set access rights for survey.

How do I set users' access rights for survey?

When you create (edit) a survey the following options are available:
- Public - all users will have access to survey.
- For Invited Users - only invited users will have access to survey.
- For Registered Users - only registered users will have access to survey.

I've uploaded new background picture. Why doesn't it appear in background pictures survey list?

To upload a new picture you should press the  button next to pick list and upload a picture in the appeared pop-up window. Then refresh the page where you create (edit) survey so as to refresh pictures list. If you want to download a lot of pictures download them into 'images/surveyforce' folder via FTP.

How do I know whether users like survey questions or not?

You can set 'importance scales' for questions to ascertain user's opinion on the question. To do that go to 'SurveyForceDeluxe->Surveys -> Importance Scales' page, press the 'New' button, input question text (e.g. 'How important is that question for you?'), set answer variants and press the 'Save' button. Then edit the question for which you want to set 'importance scale' and assign created 'importance scale' for that question.

How do I offer users to estimate some list using specified scale?

'Likert Scale' question type is used specially for that. Using 'Likert Scale' you can offer a user to estimate certain list by a specified scale.

The colors of rectangles in 'Drag and Drop' questions don't match my template. How do I change that?

The colours for 'Drag and Drop' question can be changed on the following page 'SurveyForceDeluxe -> Configuration'.

Why is there no link to my site and survey in invitation e-mails?

When you input message text on 'SurveyForceDeluxe -> Manage e-mails' page you should use '#link#' variable that will be automatically replaced with a link to survey for invited users.

How do I filter results on 'Reports' page by users' answers necessary for me?

Filter by users answers becomes available when you're filtering results by surveys. To view it please select a survey from the dropdown list. And there you will see the list for filtering results by answers.

How do I make a link to a survey for public or regisered users?
    Go to Main menu and add a component link - choose the Survey component, give the link a name, choose the placement of the menu link and press Save.Then go to 'SurveyForceDeluxe->Configuration->Menu Manager' and assign a survey to the created menu item.